Home FAQs

Frequently Asked Questions (FAQ)

1. Orders
Q1: How do I place an order?
A: You can select products via our Facebook Live or official website. Once payment is completed, the order is confirmed. Each live stream has limited stock, so early payment is recommended to secure your order.

Q2: Can I cancel my order?
A: As we purchase products via a purchasing agent/group order model, payment confirms the order. Once payment is made, the order cannot be canceled or refunded. Thank you for your understanding.

Q3: What if the product is out of stock?
A: We will do our best to ensure sufficient stock, but the final quantity is determined by the brand or store. If an item is out of stock, we will contact the customer to adjust the order or issue a refund.

Q4: Are the products genuine and what is their source?
A: All products are personally purchased by us or through authorized agents, guaranteed to be authentic. Products are sourced from both local and overseas brand stores.

2. Shipping & Delivery
Q1: Which regions can you ship to?
A: We mainly ship to Hong Kong and Macau. Orders from Taiwan, Singapore, and the UK can also be accepted if needed.

Q2: How is the shipping fee calculated?
A: Shipping fees are displayed at checkout and calculated based on delivery location and product weight.

Q3: How long does delivery take?
A: For live stream purchases, each live stream product has its own delivery date. We will announce the estimated delivery time during the live stream.

3. Payment Methods
Q1: What payment methods are accepted?
A: We accept PayMe, credit cards, and the payment methods specified on the official website.

Q2: Is payment secure?
A: All transactions are protected by secure encryption systems to ensure the safety of your payment information.

4. After-Sales & Returns
Q1: Can I return or exchange products?
A: As we operate under a purchasing agent/group order model, products are purchased directly from stores. Once confirmed and paid, non-quality related cancellations or changes are not accepted.

Payment from the customer confirms the order.

If a customer cancels or refuses to complete the order without valid reason, we reserve the right to blacklist the customer and deny refunds.

Q2: What if the product is damaged upon receipt?
A: If the product is defective or damaged during shipping, please contact customer service within 24 hours of receipt. We will assist with exchanges or replacements.

5. Other Questions
Q1: How can I contact customer service?
A: You can reach us via WhatsApp +852 6306 5178 or Facebook message to Global NSL Live.

Q2: How do I pay and receive products from live streaming sales?
A: Payment is completed during the live stream, and delivery will be arranged according to the order.

6. Special Notes

  • Product prices, delivery times, and stock quantity may vary for each live stream. Please refer to announcements during the live stream.

  • Product colors may slightly differ due to lighting, camera angles, or website photos. Actual color should be based on the product received. Customers cannot request a refund or exchange due to minor color differences.

  • If you require products to be absolutely perfect, please do not place an order on this platform.

  • We reserve the right to modify the FAQ and terms of service. The latest information will be posted on the official website and Facebook Page.

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Global NSL Live is a trusted branded shopping platform that handpicks authentic products from around the world 💎. We make it easy and worry-free for our customers to shop their favourite brands and enjoy an exclusive, high-quality shopping experience! ✨

法律聲明 / 購物條款

歡迎光臨 Global NSL Live - Global Nexus Supply Limited（以下簡稱「本公司」）之 Facebook Page 與官方網站（www.globalnsllive.com）。為保障雙方權益，請在購物前詳細閱讀本法律聲明：

一、代購 / 團購說明

  1. 本公司提供之服務屬 代購（團購） 性質，即本公司依客戶需求，前往品牌專櫃或商店購買商品，再轉售給客戶。

  2. 本公司會盡力確保可取得足夠商品以滿足客戶訂單，但最終商品數量及供應由品牌或商店決定，本公司無法保證所有訂單皆能全數完成。

  3. 客戶付款即視為 確認訂單，付款後不得取消或放棄訂單。

  4. 若客戶無理取消或放棄訂單，本公司保留 拒絕退款 及 列入黑名單 的權利。

二、網站銷售商品

  1. 官方網站所展示商品僅供參考，實際庫存及可供購買數量受品牌、商店及物流限制。

  2. 商品價格及促銷活動可能隨市場或成本變動而調整，最終價格以結帳時為準。

  3. 客戶付款後即視為確認訂單，除商品本身有明顯瑕疵外，不接受取消或退貨。

  4. 商品配送範圍主要為 香港、澳門，其他國家（如台灣、新加坡、英國）視情況安排；運輸風險、關稅及相關費用由客戶自行承擔。

三、商品來源與品質保證

  1. 本公司所售商品來源皆為品牌專櫃、授權零售商或合法代理商，本公司保證商品為 正品。

  2. 對於品牌、商店或物流造成的瑕疵、缺貨或延遲，本公司不承擔責任。

四、退款與退貨

  1. 除商品有明顯瑕疵外，付款完成後不接受取消或退貨。

  2. 對於惡意取消、無理退單或違反條款之客戶，本公司保留拒絕退款及列入黑名單的權利。

五、購物使用規範

  1. 客戶使用 Facebook Page 「Global NSL Live」及官方網站 www.globalnsllive.com，須遵守本公司購物條款及相關規定。

  2. 客戶不得未經授權使用本公司網站或頁面之資料、圖片、文字或其他內容。

六、風險及免責聲明

  1. 所有海外採購商品，由於運輸、品牌政策及商店供應限制，可能出現延遲、缺貨或調整，本公司不承擔因此造成的任何損失。

  2. 本公司保留隨時修改法律聲明及購物條款之權利，修改後條款將於 Facebook Page 與官方網站公告並立即生效。

購物即視為同意本法律聲明之所有條款。


Legal Statement / Terms of Purchase

Welcome to Global NSL Live (“the Company”) Facebook Page and official website (www.globalnsllive.com). To protect both parties’ rights, please read this legal statement carefully before purchasing:

1. Proxy Purchase / Group Order Explanation

  1. The Company provides services in the form of proxy purchasing (group order), where we buy products from brand counters or stores according to customer orders and then resell them to customers.

  2. The Company will try its best to obtain sufficient quantities to fulfill customer orders, but the final availability and quantity are determined by the brand or store. The Company cannot guarantee that all orders will be fully completed.

  3. Payment by the customer is considered order confirmation. Once paid, the order cannot be canceled or abandoned.

  4. If a customer cancels or abandons an order unreasonably, the Company reserves the right to refuse refund and blacklist the customer.

2. Products Sold on the Website

  1. Products displayed on the official website are for reference only. Actual inventory and availability are subject to brand, store, and logistics limitations.

  2. Product prices and promotions may change due to market conditions or costs. The final price is determined at checkout.

  3. Payment confirms the order. Except for obvious product defects, cancellations or returns are not accepted.

  4. Delivery is primarily to Hong Kong and Macau, while other countries (e.g., Taiwan, Singapore, UK) may be arranged on a case-by-case basis. Shipping risks, customs duties, and related fees are borne by the customer.

3. Product Source and Quality Assurance

  1. All products sold by the Company are sourced from brand counters, authorized retailers, or legal distributors. The Company guarantees the products are genuine.

  2. The Company is not responsible for defects, out-of-stock situations, or delays caused by brands, stores, or logistics.

4. Refunds and Returns

  1. Except for products with obvious defects, payments are non-refundable and orders cannot be canceled.

  2. The Company reserves the right to refuse refunds and blacklist customers in the case of malicious cancellations, unreasonable returns, or violation of terms.

5. Usage Rules

  1. Customers using the Facebook Page “Global NSL Live” and official website www.globalnsllive.com must comply with the Company’s terms of purchase and related rules.

  2. Customers must not use the Company’s content, images, text, or other materials without authorization.

6. Risks and Disclaimer

  1. All overseas purchased products may experience delays, out-of-stock situations, or changes due to shipping, brand policies, or store limitations. The Company is not responsible for any resulting losses.

  2. The Company reserves the right to modify this legal statement and terms of purchase at any time. Changes will be announced on the Facebook Page and official website and take immediate effect.

By purchasing, customers are deemed to have agreed to all terms of this legal statement.


法律声明 / 购物条款

欢迎光临 Global NSL Live（以下简称“本公司”）之 Facebook Page 与官方网站（www.globalnsllive.com）。为保障双方权益，请在购物前详细阅读本法律声明：

一、代购 / 团购说明

  1. 本公司提供的服务属 代购（团购） 性质，即本公司根据客户需求，前往品牌专柜或商店购买商品，再转售给客户。

  2. 本公司会尽力确保可取得足够商品以满足客户订单，但最终商品数量及供应由品牌或商店决定，本公司无法保证所有订单皆能全部完成。

  3. 客户付款即视为 确认订单，付款后不得取消或放弃订单。

  4. 若客户无理取消或放弃订单，本公司保留 拒绝退款 及 列入黑名单 的权利。

二、网站销售商品

  1. 官方网站所展示商品仅供参考，实际库存及可供购买数量受品牌、商店及物流限制。

  2. 商品价格及促销活动可能随市场或成本变动而调整，最终价格以结账时为准。

  3. 客户付款后即视为确认订单，除商品本身有明显瑕疵外，不接受取消或退货。

  4. 商品配送范围主要为 香港、澳门，其他国家（如台湾、新加坡、英国）视情况安排；运输风险、关税及相关费用由客户自行承担。

三、商品来源与质量保证

  1. 本公司所售商品来源皆为品牌专柜、授权零售商或合法代理商，本公司保证商品为 正品。

  2. 对于品牌、商店或物流造成的瑕疵、缺货或延迟，本公司不承担责任。

四、退款与退货

  1. 除商品有明显瑕疵外，付款完成后不接受取消或退货。

  2. 对于恶意取消、无理退单或违反条款的客户，本公司保留拒绝退款及列入黑名单的权利。

五、购物使用规范

  1. 客户使用 Facebook Page 「Global NSL Live」及官方网站 www.globalnsllive.com，须遵守本公司购物条款及相关规定。

  2. 客户不得未经授权使用本公司网站或页面的资料、图片、文字或其他内容。

六、风险及免责声明

  1. 所有海外采购商品，由于运输、品牌政策及商店供应限制，可能出现延迟、缺货或调整，本公司不承担因此造成的任何损失。

  2. 本公司保留随时修改法律声明及购物条款的权利，修改后条款将在 Facebook Page 与官方网站公告并立即生效。

购物即视为同意本法律声明的所有条款。

您尚未同意「法律聲明 / 購物條款」，因此暫時無法完成下單。
請先閱讀並確認同意購物條款後，再進行購買，謝謝您的配合！

You have not agreed to the Legal Statement / Terms of Purchase, so your order cannot be completed at this time.
Please review and agree to the Terms of Purchase before proceeding. Thank you for your understanding!

您尚未同意「法律声明 / 购物条款」，因此暂时无法完成下单。
请先阅读并确认同意购物条款后，再进行购买，谢谢您的配合！